Beauty's Castle Forums

[Mistress Beauty]

On August 10, 2004 at 8:52am EDT we experienced a critical service outage to the colocation facility that housed the Castle's main servers. After waiting most of the day for WoldCom/MCI to identify and correct the problem we learned that it was caused by an administrative error between our backbone provider and WorldCom, causing WorldCom to "delete/remove/terminate" a group of lines and circuits that it simply SHOULD NOT HAVE. One of our facilities was among them. This "error" caused a complete loss of connectivity to the Castle's colocation center. Unfortunately for us WorldCom/MCI informed us it might take DAYS to correct the problems so we decided to move some of the servers to another of our colocation centers in order to bring back service sooner.

The short & skiny? We brought up the Castle's servers in their new home at approximately 8:19pm EDT Castle time.

We hope everyone understands that this was an unusual and in some ways "freak" accident. However, we do apologize for the outage and Thank You All for your patience!